Performance Management
System for Limpopo DLGH
Computek has completed development of the Performance Management System (PMS)
for the Limpopo Department of Local Government and Housing (DLGH). The project
valued at R2.4m was awarded to Computek by SITA and involves use of SAS
SPM Software that delivers a Monitoring and Evaluations system which was designed,
developed and customised by Computek for the DLGH.
Project Scope
The project was designed in two phases. Phase 1 is the design of the PMS solution for DLGH centrally monitoring of the district and local municipalities, whilst Phase 2 is expanding the solution into an automated system allowing district and local municipalities’ integration of various data sources into the PMS using SAS Enterprise Intelligence Platform.
The computek team working on the project are from left – right: Dr. Lethlare Mokitimi; Josiah Senoa; Polesane Tembo and Olivia Matjila.
Project Status
The scope of the project was to deliver an automated PMS which will allow decision makers at the Provincial level to monitor and evaluate performance of district and local municipalities’ key initiatives and programmes based on a set performance indicators. These indicators are defined in the Municipal Systems Act 32 of 2000 (MSA) and other applicable legislation frameworks including the Provincial Five Year Local Government Agenda that is based on measuring the following five key performance areas (KPA):
The project was designed in two phases. Phase 1 is the design of the PMS solution for DLGH centrally monitoring of the district and local municipalities, whilst Phase 2 is expanding the solution into an automated system allowing district and local municipalities’ integration of various data sources into the PMS using SAS Enterprise Intelligence Platform.
The computek team working on the project are from left – right: Dr. Lethlare Mokitimi; Josiah Senoa; Polesane Tembo and Olivia Matjila.
Project Status
The scope of the project was to deliver an automated PMS which will allow decision makers at the Provincial level to monitor and evaluate performance of district and local municipalities’ key initiatives and programmes based on a set performance indicators. These indicators are defined in the Municipal Systems Act 32 of 2000 (MSA) and other applicable legislation frameworks including the Provincial Five Year Local Government Agenda that is based on measuring the following five key performance areas (KPA):
KPA 1: Municipal Transformation and
Organizational Development;
KPA 2: Basic Service Delivery;
KPA 3: Local Economic Development;
KPA 4: Municipal Financial Viability and
Management; and
KPA 5: Good Governance and Public Participation.
Current Successes
The system was successfully designed and developed with the following functionality:
• Scorecards were built in a hierarchical structure that depicted the Department’s organizational structure (i.e. provincial government, district municipalities and local municipalities);
• Each scorecard indicates each level of KPA’s made up of key performance indicators (KPI) and their corresponding measures;
• The performance of each measure / KPI /KPA is depicted in a table view and dashboard view; and
• Web portal for data input and data entry includes the measures’ targets, weights and actuals.
The Project Team
The project team consisted of Computek expertise and international resources from Business Intelligence Alliance which included Jorg Salomo as the lead project
manager and Lysandro Trotta as SPM Specialist from DNMCA Brazil.
The project team consisted of Computek expertise and international resources from Business Intelligence Alliance which included Jorg Salomo as the lead project
manager and Lysandro Trotta as SPM Specialist from DNMCA Brazil.
The success of this project has provided Computek and SAS an opportunity to collaborate in developing of SPM Monitoring and Evaluation Products earmarked for the Provincial, District and Local Governments. The products will lower the current high cost of solutions offered in the market and simultaneously enhance deployment with ease whilst requiring minimum customization.
Currently final approval of the project is expected from Provincial level before deployment at District and Local Municipalities commences as phase two of the project.
NEW PARTNERSHIP
Computek to assist Municipalities in SA
The Municipality Performance and Project Management System is a solution designed to assist Municipalities in managing operational services and projects to the communities. It is also aimed at improving the efficiency and effectiveness of municipal operations and services.
Pool of expertise
“It is with this goal in mind that Computek partnered with AZEUS, a leading IT services provider in the Asia Pacific region, to enable an even greater and more comprehensive ICT solutions offering to Computek’s stakeholders. Through this partnership, a synergy between AZEUS’ off shore expertise and Computek’s strategic knowledge of the South African business front creates a significant pool of ICT services. The solution can be of great benefit to South African Municipalities,” said Gareth Warner, Computek’s Executive:
Business Solutions.
Computek to assist Municipalities in SA
The Municipality Performance and Project Management System is a solution designed to assist Municipalities in managing operational services and projects to the communities. It is also aimed at improving the efficiency and effectiveness of municipal operations and services.
Pool of expertise
“It is with this goal in mind that Computek partnered with AZEUS, a leading IT services provider in the Asia Pacific region, to enable an even greater and more comprehensive ICT solutions offering to Computek’s stakeholders. Through this partnership, a synergy between AZEUS’ off shore expertise and Computek’s strategic knowledge of the South African business front creates a significant pool of ICT services. The solution can be of great benefit to South African Municipalities,” said Gareth Warner, Computek’s Executive:
Business Solutions.
• Integrated Comprehensive Municipal Project Management and Performance Management System;
• Providing optimal implementation of the Integrated Development Plan (IDP) and Service Delivery Budget Implementation Plan (SDBIP);
• A highly customised, tailor-made system;
• End to end project management of the municipality services and programmes;
• Efficient document management and electronic record keeping system
• Improved / integrated project workflow; and
• Accurate budget implementation across all spheres, linked with the National Treasury Framework aligned with IDP and SDBIP.
Benefits of the solution
The benefits of the Municipality Performance and Project Management system include:
The benefits of the Municipality Performance and Project Management system include:
Computek is currently assisting Municipalities in South Africa in managing services and projects to ultimately improve the overall performance of municipal systems. Further projects incorporating these solutions will be implemented during 2009. For more information on this solution, e-mail gareth@computek.co.za or log onto www.computek.co.za
Mobile phone based solutions for chronic disease management
Health management at low cost
“The Mobile Phone Solutions for Chronic Disease Management allows patients to manage their health, in conjunction with a medical team, more optimally”, said Harry Chakhala, CEO of Computek. “This mobile
technology enables a diabetic patient for example, to monitor his sugar levels every day, and to then transmit these results via a Bluetooth data converter to a central clinical database. Feedback is then given to the patient based on the results of daily monitoring. Thus, diabetes would be the first chronic disease adressed by this solution. The aim of the project is to reduce costs of managed healthcare in the public sector by providing mobile technology as a tool to assist patients with dreaded and chronic deseases.
“The Mobile Phone Solutions for Chronic Disease Management allows patients to manage their health, in conjunction with a medical team, more optimally”, said Harry Chakhala, CEO of Computek. “This mobile
technology enables a diabetic patient for example, to monitor his sugar levels every day, and to then transmit these results via a Bluetooth data converter to a central clinical database. Feedback is then given to the patient based on the results of daily monitoring. Thus, diabetes would be the first chronic disease adressed by this solution. The aim of the project is to reduce costs of managed healthcare in the public sector by providing mobile technology as a tool to assist patients with dreaded and chronic deseases.
Computek has extended its services to
the public health sector by introducing
a health management system which can.expand medical services including support
to remote areas at a minimal cost. South
African public health services could shortly
see the “Mobile Phone Based Solutions
for Chronic Disease Management” being
implemented in rural areas. As part of
the initial phase (Phase 1), diabetes, a
chronic disease which may cause multiorgan
failure if uncontrolled could be
managed more effectively utilising this
system, without causing the patient
major inconvenience and cost.
Computek + Confidant
Chakhala said that Computek started looking at a business model for mobile ‘phone solutions, and found a similar concept which was already implemented by Confidant, an American company established in 2003. The two companies have collaborated and signed a Memorandum of Understanding. The product has been approved by the FDA in the United States of America.
Chakhala said that Computek started looking at a business model for mobile ‘phone solutions, and found a similar concept which was already implemented by Confidant, an American company established in 2003. The two companies have collaborated and signed a Memorandum of Understanding. The product has been approved by the FDA in the United States of America.
Focus on public health sector
“Computek is already partnering with the Medical Research Council of South Africa on the project. Our main aim is to provide an affordable, value add solution to all health care sectors globally, focussing particularly on less affluent people who are suffering dreaded and chronic diseases. Mobile phones in South Africa are a common tool, and even individuals earning minimum wages use this form of communication technology. It just makes sense to utilise this technology to maintain and improve the health of our society”, Chakhala said.
Phase Two to follow soon
Commercialisation of the Mobile Phone based Solution for Chronic Disease Management is expected before the end of 2008. The solution component has been approved by ICASA, whilst the actual system will be submitted to the SA Medical Ethics Committee for approval by the end of November 2008. Phase two, which will include management of chronic diseases such as HIV, tuberculosis, malaria and child malnutrition, will be implemented subsequent to the successful roll out of the first phase.
Computek has been awarded a number of Transversal Tenders which allows clients in the Public Sector to engage with the company directly or to liaise through SITA.
For more information on these and other Tenders awarded to Computek, contact Johannes Makgobane on 011 805 0229 or e-mail johannes@computek.co.za.
Imbizo in Mpumalanga
to highlight ICT service
delivery for the Province
“The Imbizo was an opportunity to understand the Mpumalanga Provincial economic plan on ICT strategic initiatives which the Province intends to embark on to close the digital divide, foster economic development and prioritise for the benefits of its citizens,” said Harry Chakhala, CEO of Computek.
“The Imbizo was an opportunity to understand the Mpumalanga Provincial economic plan on ICT strategic initiatives which the Province intends to embark on to close the digital divide, foster economic development and prioritise for the benefits of its citizens,” said Harry Chakhala, CEO of Computek.
Platinum sponsorship
The Mpumalanga Technology Breakfast Imbizo 2008, coordinated and organised by the Local Government Business Network (LGBN), was held on Friday, 22 August at the Emnotweni Arena in Nelspruit. Computek participated in the event as a Platinum sponsor. The event brought together a large number of key stakeholders from the Province and ICT
sector.
ICT opportunities
“With key role players being involved in this forum, and showing such enthusiasm for the future of technology in the Province, it is possible for ICT companies to make a tremendous impact in the development of the Province,” Chakhala said. The CEO of MEGA, Ms Nosizwe Nokwe, identified a number of opportunities where ICT solutions can make great strides in the expansion of service delivery in the Province. Adam Rabie, President of the Information Technology Association emphasised the
need for Government and Municipalities to develop their ICT Master System Plan, engage private sector with concrete goals for support and invest in ICT skills development to ensure better delivery of IT projects in the Province.
Computek core technology
Chakhala concured that the PPP policy adopted by the Province is a significant way forward as it will allow financing, promotion and fast track development of ICT solutions needed in departments, municipalities and rural communities. On the part of Computek it highlighted two key areas for the Mpumalanga Province:
1. Customised solution for Monitoring and Evaluation System (M&E) using SAS technology.
Computek highlighted that it has already implemented an M&E system in Limpopo and that Mpumalanga Province can leverage the same technology and fast track its implementation of the system at local, district and provincial levels.
2. Immediate provision of Broadband Satellite VSAT Connectivity for rural and remote sites.
“We have solved the issue of connectivity by implementing the VSAT wireless solution for Public Sector clients. The satellite technology provides a cost
effective connectivity where there is no or limited coverage using traditional terrestrial or non-terrestrial services. These satellite connection solutions can be expanded into schools, hospitals, clinics, Thusong Service Centers/ municipalities, which due to their location, are cut off from current communication infrastructure.”
Computek will open an office in Mpumalanga before the end of 2008.
A number of stakeholders from the private and public sector attended the Technology Imbizo in Nelspruit. From l – r: Melanie Spencer from SAS and Josiah Senoa from Computek.
Chakhala concured that the PPP policy adopted by the Province is a significant way forward as it will allow financing, promotion and fast track development of ICT solutions needed in departments, municipalities and rural communities. On the part of Computek it highlighted two key areas for the Mpumalanga Province:
1. Customised solution for Monitoring and Evaluation System (M&E) using SAS technology.
Computek highlighted that it has already implemented an M&E system in Limpopo and that Mpumalanga Province can leverage the same technology and fast track its implementation of the system at local, district and provincial levels.
2. Immediate provision of Broadband Satellite VSAT Connectivity for rural and remote sites.
“We have solved the issue of connectivity by implementing the VSAT wireless solution for Public Sector clients. The satellite technology provides a cost
effective connectivity where there is no or limited coverage using traditional terrestrial or non-terrestrial services. These satellite connection solutions can be expanded into schools, hospitals, clinics, Thusong Service Centers/ municipalities, which due to their location, are cut off from current communication infrastructure.”
Computek will open an office in Mpumalanga before the end of 2008.
A number of stakeholders from the private and public sector attended the Technology Imbizo in Nelspruit. From l – r: Melanie Spencer from SAS and Josiah Senoa from Computek.
With its main theme: “Collaborate,
Innovate, Deliver”, GovTech 2008 has
focused on bringing all ICT professionals
up to date on the latest ICT developments
in government. It also strived to inform
delegates on how technology can be a change agent in improving performance and service delivery.
Computek was represented at the Conference attending the workshops and interacting with delegates. This was an excellent platform to network with specialists in the ICT industry. The team experienced the conference to be very informative.
The key benefit of GovTech 2008 was networking and the ability to meet with the various stakeholders in the public sector under one roof. It provided an opportunity to meet in a relaxed and informative environment with many decision makers, whom one does not get an opportunity to frequently interact
with.
At Tech-Ed 2008, from left - right: Duncan McMurray; Gareth
Warner; Etienne Basson; Lucas Molobya and Cobus Nigrini, all
from Computek.
delegates on how technology can be a change agent in improving performance and service delivery.
Computek was represented at the Conference attending the workshops and interacting with delegates. This was an excellent platform to network with specialists in the ICT industry. The team experienced the conference to be very informative.
The key benefit of GovTech 2008 was networking and the ability to meet with the various stakeholders in the public sector under one roof. It provided an opportunity to meet in a relaxed and informative environment with many decision makers, whom one does not get an opportunity to frequently interact
with.
At Tech-Ed 2008, from left - right: Duncan McMurray; Gareth
Warner; Etienne Basson; Lucas Molobya and Cobus Nigrini, all
from Computek.
The focus of Tech-Ed 2008 was primarily
on Dynamic IT becoming a strategic
asset to overcome information barriers,
work more resourcefully and to adapt to
the dynamic business world. Dynamic IT
is based on three pillars, namely people,
process and technology. The purpose of
the Conference was to expand on these
pillars, and to offer IT professionals and
developers the opportunity to improve
their technical knowledge.
The primary benefits of Tech-Ed were twofold:
1. It provided an excellent learning and information platform for Microsoft IT professionals across the country and from all business backgrounds. It enabled Computek’s technical team to be updated with the latest developments, problems and methods presented by the world-class experts at the event, whilst interacting with colleagues in the field.
2. As a gold sponsor it provided Computek with a platform to interact with the primary Microsoft IT professionals in the country and the ability to demonstrate and showcase some of Computek’s products and solutions, and the benefits these may hold to their organisations.
The primary benefits of Tech-Ed were twofold:
1. It provided an excellent learning and information platform for Microsoft IT professionals across the country and from all business backgrounds. It enabled Computek’s technical team to be updated with the latest developments, problems and methods presented by the world-class experts at the event, whilst interacting with colleagues in the field.
2. As a gold sponsor it provided Computek with a platform to interact with the primary Microsoft IT professionals in the country and the ability to demonstrate and showcase some of Computek’s products and solutions, and the benefits these may hold to their organisations.
Quest software offers unprecedented control over
Microsoft Windows infrastructure. The company’s
product range is made up of software solutions focusing
on security and compliance, identity and access and
infrastructure management areas. NetPro, one of the key
products of Quest software, is identified as the product
addressing and solving all the above management areas.
Centrify’s auditing, access control and identity
management solutions enable a secure, connected
computing environment by centrally securing
heterogeneous systems, web applications, databases and
storage systems using Microsoft Active Directory. It has
two key products namely DirectControl and DirectAudit.
SAS business intelligence offers an integrated set
of business intelligence software and services which
include:
• The SAS® Enterprise Intelligence Platform
o A set of tools for integrating, managing and
analyzing data and allow deployment of such data.
• The SAS® Intelligence Solutions
o Applications developed specifically to solve the
critical business issues unique to key
line-o f-business and functional areas.
• SAS® Industry Solutions
o Industry-specific software, domain expertise and
data models designed to assist business achieve objectives faster with less risk and at reduced
cost.
• The SAS® Enterprise Intelligence Platform
o A set of tools for integrating, managing and
analyzing data and allow deployment of such data.
• The SAS® Intelligence Solutions
o Applications developed specifically to solve the
critical business issues unique to key
line-o f-business and functional areas.
• SAS® Industry Solutions
o Industry-specific software, domain expertise and
data models designed to assist business achieve objectives faster with less risk and at reduced
cost.
The LoriotPro software is a professional and scalable snmp
manager and network monitoring solution which enables
availability and performance control of your networks,
systems and smart infrastructures.
Oracle has been a leader in the software industry for more than 30 years. Computek is an Oracle partner and
specializes in industry solutions, including:
• Accounting
• Database Oracle Solutions
• ERP
• Finance
• HRM
• Payroll
specializes in industry solutions, including:
• Accounting
• Database Oracle Solutions
• ERP
• Finance
• HRM
• Payroll
The world’s no. 1 software company provides a variety of
products and services, including its Windows operating
systems and Office software suite. The company has
expanded into markets such as video game consoles,
servers and storage software, and digital music player
The eG Suite monitors infrastructure at every level:
from hardware, network, servers and databases, all the
way up to applications. The Suite proactively signals an
alert when applications are not running optimally and promptly isolates the source of the problem, before it is noticed by users. It indicates more than 50 pre-defined models of popular software applications.
from hardware, network, servers and databases, all the
way up to applications. The Suite proactively signals an
alert when applications are not running optimally and promptly isolates the source of the problem, before it is noticed by users. It indicates more than 50 pre-defined models of popular software applications.
Collis’ is your one-stop solution provider with its unique
combination of Consulting Services, Testing Tools, Testing Services and Training Courses. Collis specialises in:
• Payment/EMV
• e-Identification
• Mobile
• Testing Tools
• Testing Services
combination of Consulting Services, Testing Tools, Testing Services and Training Courses. Collis specialises in:
• Payment/EMV
• e-Identification
• Mobile
• Testing Tools
• Testing Services
The Municipality Performance and Project Management
System is a solution designed to assist Municipalities in managing their services and projects and is aimed at improving the overall performance of such municipal systems.
System is a solution designed to assist Municipalities in managing their services and projects and is aimed at improving the overall performance of such municipal systems.
The VSAT / VMesh solution provides a broadband
connectivity solution for rural and urban areas. This
wireless solution, specifically designed and operated
for Government, offers satellite communications
which allows for continual connectivity where physical
communication lines are not available. Computek has a
fully deployed Satellite VMesh network connected to the
Government Common Core Network authorized by SITA.
VMesh is the most secure form of VSAT configuration.
Computek recently implemented a global helpdesk system at the Legal Aid Board, which
has approximately 2000 users in over 100 branches. An ITIL-complaint helpdesk solution
was adopted to support other business units and proposed BMC Service Desk Express
(SDE) solution which went live on 1 September 2008.
Project performance
Based on the user requirements, the implementation of the new SDE helpdesk system
has been rolled out successfully. This was as a result of the commitment and hard work
from both Computek consultants and LAB Helpdesk project members.
Project benefits
The Lab/SDE global Helpdesk System
provides the following benefits:
• LAB has a single point of contact for services provided by HR, Finance and IT departments;
• LAB Users log service and information request calls from SDE Self Service;
• LAB Helpdesk agents resolve requests quickly and efficiently;
• Easy tracking and management of complex requests;
• Improve client and departmental staff productivity;
• Provide a means for escalating very complex requests and monitor those that are slow to be resolved;
The Lab/SDE global Helpdesk System
provides the following benefits:
• LAB has a single point of contact for services provided by HR, Finance and IT departments;
• LAB Users log service and information request calls from SDE Self Service;
• LAB Helpdesk agents resolve requests quickly and efficiently;
• Easy tracking and management of complex requests;
• Improve client and departmental staff productivity;
• Provide a means for escalating very complex requests and monitor those that are slow to be resolved;
• Identify recurring problems, report trends
to management;
• Helpdesk agents resolve as many requests as possible on the initial inquiry, thereby reducing the number of queries redirected to the next level of support;
• Provide standard management reports to evaluate service delivery.
For more information on the Helpdesk and similar solutions, contact Lucas Molobya on 011 805 0229 or e-mail lucas@computek. co.za
• Helpdesk agents resolve as many requests as possible on the initial inquiry, thereby reducing the number of queries redirected to the next level of support;
• Provide standard management reports to evaluate service delivery.
For more information on the Helpdesk and similar solutions, contact Lucas Molobya on 011 805 0229 or e-mail lucas@computek. co.za
Microsoft Partner Summit
2008
Being the Microsoft Gold Partner in Africa,
Computek attended the Microsoft Partner
Summit which took place during August
2008. This conference is considered to be
the largest Microsoft Partner community
conference on the African continent.
The Summit was aimed at creating an
understanding of Microsoft’s business
direction and to share learning and knowledge.
“The main benefit being that it enables
Computek to stay abreast of the Microsoft
developments within South Africa and
abroad and to come on par with the activities
of other Microsoft partners,” said Gareth Warner, Executive: Business Solutions, at Computek.
“The Conference was very informative for all of us and we are confident that Computek would be nominated for a trophy at the 2009 Summit.”
of other Microsoft partners,” said Gareth Warner, Executive: Business Solutions, at Computek.
“The Conference was very informative for all of us and we are confident that Computek would be nominated for a trophy at the 2009 Summit.”
Computek Head Office
and Regional Offices
NEW APPOINTMENTS
The following appointments have been made at Computek’s Head Office in Midrand:
NEW APPOINTMENTS
The following appointments have been made at Computek’s Head Office in Midrand:
Yolanda Jozephs has been appointed as Executive
Administrator to the CEO of Computek, Harry
Chakhala.
Martin Fryer has been appointed as Account Manager
at Computek’s Head Office.
Frans Ntsowa has been appointed as Systems
Architect of the Mobile Phone-based Solutions
Project.
Mothusi Masudubele has been appointed as SAS
Data Specialist at Computek’s Head Office.
Naomi Olifant has been appointed as Computek’s
Human Resources Manager.
Keamogetswe Mabogoane has been promoted as
Computek’s Recruitment Specialist.
Ernst Ledwaba has been transferred from DPLG to
Computek’s Head Office in Midrand as the Executive:
Regional Business.
Sicelo Magagula, a Web Developer, has been
transferred from DPLG to Computek’s Head Office
in Midrand.
Charles Kajese, GIS Operator, has been transferred
from DPLG to Computek’s Head Office.
OFFICE MOVE
Computek Head Office at new
premises
Due to the rapid growth of the company, and to ensure for future expansion, Computek’s Head Office in Thornhill Office Park, Midrand, has relocated to a bigger premises. The new offices are just down the road from where the Head Office was based previously. All contact telephone numbers remain the same.
The new address for Computek Head
Office is:
Birchwood Court
43 Montrose Road
Vorna Valley
MIDRAND
Tel 011 805 0229 • Fax 011 805 0124
Computek Head Office at new
premises
Due to the rapid growth of the company, and to ensure for future expansion, Computek’s Head Office in Thornhill Office Park, Midrand, has relocated to a bigger premises. The new offices are just down the road from where the Head Office was based previously. All contact telephone numbers remain the same.
The new address for Computek Head
Office is:
Birchwood Court
43 Montrose Road
Vorna Valley
MIDRAND
Tel 011 805 0229 • Fax 011 805 0124
computek connect
Tel 011 805 0229
Fax 011 805 0124
e-mail info@computek.co.za
website www.computek.co.za
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