Enabling Service Excellence

The eG Suite monitors your infrastructure at every level: From hardware, network, servers and databases, all the way up to your
applications. The Suite proactively alerts you when your applications are not running optimally and promptly isolates the source of
the problem, before users notice anything. It indicates more than 50 pre-defined models of popular software applications.

Integrated Multi-tier Monitoring
	Taking a holistic approach, the eG suite allows ICT operators to track the quality of the business services and relate this to critical network, systems, and application performance.
	Pre-defined models for over fifty popular software applications ensure that service operators can manage their infrastructure, without to acquire a great deal of expertise or training.
Focus on the Cause Rather Than Effects
	eG's patented automatic triage capability makes problem diagnosis very simple.
	Considering inter-application and network interdependencies, eG is able to automatically differentiate between the cause and the effect of the problems, thus allowing service operators to focus on the cause, rather than being distracted by the effects.
Clear Problem Demarcation
	eG's layer model representation for different applications and network devices enables clear demaraction of the problem (i.e. whether network, server, or application) with minimal effort.
	This capability eliminates finger-pointing across domains.
What eG's Proactive Infrastructure Triage Achieves:
100% Web Architecture •   Location-independent monitoring and alerting •   No need to configure any firewall rules •   Web browser interface ensures low earning curve     Virtual Manager Architecture with Personalized User Views •   User views can be aligned to business processes, individual roles and     responsibilities, and geographical locations. •   Allows services providers to offer new, revenue-producing services.     Single Agent •   Cost-effective licensing - one agent for all applications on a server •   Easy to deploy and manage - no need to track modules per application,     provisioning can be done in minutes. •   Flexible deployment - agent license is not node-locked •   Auto-upgradeable - zero maintenance after deployment     Real Web Transaction Monitoring •   Helps understand the real quality of service being provided •   Provide proactive monitoring to alert about impending problems before     customers notice them     Automatic Infrastructure Triage •   Easy to use - don't need to be an expert to use the software •   Lowers downtime and ensures high customer satisfaction •   Lowers support costs through effective use of operations staff     Automatic Threshold •   Easy to configure an use •   Minimum set-up time - don't need dedicated staff to configure     Layered Component Models •   Fast and easy provisioning using pre-defined models for common applications     and network devices. •   Allows clear demarcation of problem areas, so the right experts can be called     to resolve a problem     Site Specific Knowledge Management •   Share knowledge across operations staff, make monitoring simple and effective     Multiple Security Levels •   No security holes - no ports open on the monitored serves •   Depending on the needs of the business, choose between authentication,     encryption and tunneling     Remote Control over the Web •   Remotely login in a secure manner and perform detailed analysis     Flexible and Easy Integration •   Include custom / proprietary and network devices for monitoring easily •   Integrate pre-existing scripts seamlessly